They came on time and the pickup only took a few minutes.I will mention refunds did take some time to be processed (pillow took about a week, mattress took about 3 weeks from when it was picked up), but I sent a few reminder emails and Faria always responded. He clearly informed me of when it would be processed, how long it would take, etc.The person responsible for picking up the mattress called me to me schedule a date to pick up the mattress right away.
Nectar beds professional#
She even sent an email in writing to confirm what we spoke about on the phone after I asked for one.Bruce, the customer service manager, was also very professional when I spoke with him to give my CC info for the refund. She returned all my phone calls and emails promptly and was always polite. Faria helped me with the entire process for both returns, as well as a price match inquiry. After receiving both items, I wanted to return them but started to worry I wouldn’t get my money back after reading so many bad reviews about the return process.However I actually had a good experience with their customer service.
My experience in the store was very good.I mainly want to comment on the return process, which was different from the bad reviews I read. The sales rep was really knowledgable and patient.
I bought a pillow and mattress from SleePare store in NYC in June 2022.
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